Senior Product Designer · Digital Products · Osaka, Japan
I design complex systems that feel simple
turning technical constraints into intuitive user paths.
2020年にUXへ転向して以来、間違いが許されない領域のデジタルプロダクトを設計してきました。銀行のコンプライアンス、政府の緊急警報、保険、EV充電インフラ——いずれも複雑なシステムで、利用者が瞬時に理解でき、表示されるデータを信頼できることが不可欠な分野です。 直近では、オーストラリアの大手銀行向けコンプライアンスツールの設計を主導しました。従来の業務フローを、目的を絞ったBtoBインターフェースに置き換え、1日あたり数千件にのぼる高額取引報告データの処理で、71%の効率向上を実現しました。 大阪を拠点に、高齢者ケアとテクノロジーに取り組んでいます。モンテッソーリ教育のディプロマを持ち、AMIモンテッソーリ認知症ケアワーカー養成コースを修了、現在も学びを続けています。日本の介護施設、デイサービス、幼児教育の現場に足を運び、ケアが実際にどう提供されているかを観察しながら、テクノロジーがどこで人の力になり、どこで妨げになっているのかを見極めています。 現在、日本国内および近い時間帯の地域で、業務委託でのプロジェクトをお受けしています。
Since my pivot to UX in 2020, I've designed digital products for experiences that matter, banking compliance, government emergency warnings, insurance, EV infrastructure. High-stakes environments where people need clarity fast, and need to trust what they're seeing.
Most recently I led the design of a compliance tool for a top-four Australian bank, replacing a legacy workflow with a focused B2B interface that delivered a 71% efficiency gain across thousands of daily transactional threshold records.
Now based in Osaka, my focus is ageing and care technology. Drawing on a Montessori diploma and current AMI Montessori dementia care training, I spend time in Japanese nursing homes, day centres, and preschools observing how care is actually delivered; pinpointing where technology empowers users versus where it gets in the way.
Before UX, I spent more than a decade as a Head of Costume Design in television advertising, managing stakeholders and delivering for trusted global brands under tight briefs, tight budgets and crucial deadlines.
Currently taking on contract projects in Japan and in nearby time zones.
Projects
From compliance tooling at a Big 4 bank to an award-winning government accessibility app, selected projects that show how I work across industries, user types, and levels of constraint.
Mapping where B2B clients got lost — so they wouldn't.
End-to-end customer journey mapping of PEXA's API integration experience, uncovering friction in onboarding, documentation, and developer support.
UX Researcher · Proptech · B2B
Fewer calls. Better answers.
Right in the app.
Research-led redesign of an EV charging app's issue resolution flow — identifying high-volume support pain points and building a self-service solution to reduce call centre load.
UX Researcher · EV Infrastructure · Self-service
An accurate valuation, guided by the device itself.
Designing a diagnostic-led trade-in app that walks users through device condition checks to generate a precise, trustworthy valuation in real time.
UX/UI Designer · Consumer tech · B2C
A toll cost calculator corporate account holders can actually rely on.
UX/UI enhancements to Transurban's corporate toll cost calculator — improving input clarity, result presentation, and user confidence in a high-traffic B2B transactional feature.
UX/UI Designer · Infrastructure · B2C
Keeping GPs on top of their credentials, without the complexity.
UI enhancements to the RACGP's CPD portal, helping GPs track certifications, manage renewals, and stay compliant. Transitioned from UX designer to PM to see the project through development.
UX Designer → Project Manager · Healthcare · B2B
Reducing cognitive load for clinicians under pressure.
UI redesign of a digital script-writing interface used by healthcare professionals — improving usability in a high-stakes, time-sensitive clinical environment.
UI Designer · Healthcare · B2B
