For in-depth case studies, please contact me and I can take you through my process.
Client: Transurban
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My Role: UX/UI Researcher and Designer
- Conducted user interviews with commercial fleet operation managers to understand how the client's toll calculator might aid in budget planning.
- Collaborated with the Product Owner and a Business Analyst to refine the research findings and create new designs
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Challenges:
- A change in upper management led to a shift in business strategy. Working in an agile environment, I adapted the designs to meet both the new business requirements and customer needs.
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Outcomes:
- Implemented enhancements ensured the app allowed users to easily search toll road costs and included simple, easy-to-understand notification designs to educate users about the changes.
