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For in-depth case studies, please contact me and I can take you through my process.

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Client: Transurban

My Role: UX/UI Researcher and Designer

- Conducted user interviews with commercial fleet operation managers to understand how the client's toll calculator might aid in budget planning.
- Collaborated with the Product Owner and a Business Analyst to refine the research findings and create new designs

Challenges:
- A change in upper management led to a shift in business strategy. Working in an agile environment, I adapted the designs to meet both the new business requirements and customer needs.

Outcomes:

- Implemented enhancements ensured the app allowed users to easily search toll road costs and included simple, easy-to-understand notification designs to educate users about the changes.

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